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Service Agreement Kit Dhhs

For agencies that carry out a wide range of activities, the applicable standards can be extended. The more a service finance organization, the more GSS is listed in the agreement, but SSG documents are not organized judiciously. One of the 12 service agreements we audited lists more than 70 SSG documents. In the first half of 2018, DHHS restructured its service contract management function at the divisional and surface level. These standards are consistent with the results of the DHHS service system. As a result, the service agreement requirements for DHHS service standards help ensure that the provision of services is consistent with the DHHS strategic plan and the DHHS results framework. Prior to the territorial changes, LEOs and program advisors from the 17 Victoria District Offices played a leading role in overseeing and managing service contracts with funded agencies. These included the implementation of FOPMF, developed by DHHS in 2015, to create a coherent framework for performance monitoring. The FOPMF consists of three key elements: we distributed our funded organization survey to 1,021 supported organizations. These recipients were compiled by a SAMS2 report that listed the main contact for each organization funded by a central entity or postal address. This SAMS2 report excludes organizations that have only a summary agreement with DHHS, as well as organizations with contact information that had not yet been finalized on 4 April 2018.

Figure D10 Question 10: Have you been assigned as a new employee to track service contract service agreements that reflect your experience and skill level? Our review of the 12 selected service agreements also showed that performance measures for the MacNI (Multiple and Complex Needs Initiative) service do not fully reflect the mandatory performance measures and objectives defined in the provision of the service: Multiple and Complex Needs Initiative December 2017 (MACNI Service Provision Framework) or this business description. Performance indicators are also highly results-oriented and do not focus on quality of service, nor are they clearly related to DHHS` desired service system results. Clients of meeting services to solve individual problems and search for information and data for DHHS headquarters are examples of additional tasks that employees have performed outside of their tasks. DHHS provides some guides on how often performance information is collected.